Privacy Policy

CloudLuxe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Information: Such as your name, email address, mailing address, phone number, and payment information when you create an account, place an order, or contact us.

  • Usage Data: Information about your interaction with our website, including your IP address, browser type, pages visited, and access times.

  • Device Information: We may collect information about the device you use to access our services, including the device identifier and operating system.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders.

  • Provide, maintain, and improve our services.

  • Communicate with you, including sending order confirmations and updates.

  • Detect and prevent fraudulent activity.

  • Comply with legal obligations.

We will not use your personal information or images for advertising purposes without your explicit consent.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following situations:

  • With service providers who perform services on our behalf (e.g., payment processing, shipping).

  • To comply with legal requirements or respond to valid legal process.

  • To protect the rights and safety of our company, our users, or the public.

4. Data Security

We implement reasonable security measures designed to protect your personal information. This includes using Secure Sockets Layer (SSL) technology to encrypt sensitive information, such as your credit card number, during online transactions. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

Depending on your location, you may have rights regarding your personal information, such as the right to:

  • Access the personal information we hold about you.

  • Correct inaccurate personal information.

  • Request deletion of your personal information.

  • Object to or restrict the processing of your information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information to provide and improve our services.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: service@cloudluxe.com
Service Hours: Monday-Sunday 9:00 AM - 6:00 PM EST